Privacy Policy

How Hybrid Fix Garage Pty Ltd collects, uses and protects your personal information.

Last updated: 1 January 2024  |  Hybrid Fix Garage Pty Ltd  |  ABN 97 696 782 117  |  ACN 696 782 117

1. Our Commitment to Privacy

Hybrid Fix Garage Pty Ltd ("we", "us", "our") is an Australian company registered in Victoria (ABN 97 696 782 117, ACN 696 782 117). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) ("the Act") and the Australian Privacy Principles (APPs) contained in Schedule 1 of the Act.

This Privacy Policy applies to all personal information we collect through our website at hybridfixgaragepty.site, in person at our workshop, by email, by telephone or through any other means.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Full name and contact details (email address, phone number, postal address)
  • Vehicle information (make, model, year, VIN, registration)
  • Service history and repair records
  • Payment and billing information
  • Communications and correspondence with us
  • Website usage data (via cookies and analytics — see Section 8)

We collect only the personal information necessary for the purposes described in this Policy. We do not collect sensitive information (as defined by the Act) unless it is reasonably necessary and you have consented.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you complete an online booking or enquiry form
  • When you send us an email or contact us by phone
  • When you bring your vehicle to our workshop
  • Through automated means when you visit our website (IP address, browser type, pages visited)
  • From third parties such as insurance companies or fleet operators, where authorised

Where it is reasonable and practical to do so, we will collect personal information directly from you.

4. Why We Collect and Use Your Information

We collect and use personal information to:

  • Provide, manage and improve our vehicle repair and maintenance services
  • Prepare and send quotes, invoices and service reminders
  • Communicate with you about your vehicle and appointments
  • Comply with legal obligations under Australian law
  • Improve our website and customer experience
  • Send promotional information about our services (only with your consent or as permitted by law)

5. Disclosure of Personal Information

We will not sell, rent or trade your personal information. We may disclose your personal information to:

  • Our employees and contractors who need access to perform their duties
  • Parts suppliers and warranty claim processors relevant to your repair
  • Insurance companies and roadside assist organisations at your direction
  • Law enforcement or government agencies where required by law
  • IT service providers who assist in operating our systems (bound by confidentiality obligations)

We do not disclose personal information to overseas recipients unless we have your consent or are required by law.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes physical security, password protection, encrypted communications and restricted staff access.

When personal information is no longer needed for its primary purpose and no legal obligation requires retention, we will take reasonable steps to destroy or de-identify it.

7. Accessing and Correcting Your Information

You have the right to access and request correction of personal information we hold about you, subject to exceptions under the Act. To make a request, contact us at ceo@hybridfixgaragepty.site. We will respond within 30 days. We do not charge a fee for access requests.

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect website functionality. We may use analytics tools to collect aggregated, anonymous data about site usage.

9. Direct Marketing

We may use your contact information to send you service reminders or promotional material about our services. You can opt out at any time by contacting us at ceo@hybridfixgaragepty.site or by clicking the unsubscribe link in any marketing email.

10. Complaints

If you believe we have breached the Australian Privacy Principles or this Policy, please contact us first at ceo@hybridfixgaragepty.site. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at hybridfixgaragepty.site/privacy.html with the date of last revision. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

12. Contact Us

For all privacy enquiries:
Hybrid Fix Garage Pty Ltd
Email: ceo@hybridfixgaragepty.site
Victoria, 3172, Australia
ABN: 97 696 782 117  |  ACN: 696 782 117