Please read these terms carefully before engaging Hybrid Fix Garage Pty Ltd for any services.
These Terms of Service ("Terms") govern the provision of vehicle repair, maintenance and diagnostic services by Hybrid Fix Garage Pty Ltd (ABN 97 696 782 117, ACN 696 782 117), a company registered in Victoria, Australia ("Hybrid Fix Garage", "we", "us", "our"), to you as a customer ("you", "your").
By booking a service, engaging our technicians, or using our website at hybridfixgaragepty.site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Nothing in these Terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or any other applicable legislation.
We provide specialist hybrid and electric vehicle repair, maintenance and diagnostic services including but not limited to battery diagnostics, hybrid system service, EV maintenance, regenerative brake service, inverter and power electronics repair, and advanced vehicle diagnostics.
Services are performed at our workshop located in Victoria (postcode 3172) unless otherwise agreed in writing.
All prices are in Australian Dollars (AUD) inclusive of GST unless stated otherwise. We will provide a written quote before commencing any work. A quote is valid for 30 days from the date of issue. Actual costs may vary if additional faults are discovered during repair; we will notify you before proceeding with any work beyond the original scope.
Diagnostic fees are payable regardless of whether repair work proceeds, unless otherwise agreed in writing.
By accepting a written quote (by email, signature or verbal instruction), you authorise Hybrid Fix Garage to carry out the described work on your vehicle. You warrant that you are the registered owner of the vehicle, or have authority from the owner to authorise repairs.
Our services come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a repair, replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.
Our workmanship is warranted for a period of 12 months or 20,000 km (whichever occurs first) from the date of service completion, subject to the vehicle being maintained in accordance with our recommendations. This warranty is in addition to, and does not limit, your rights under the ACL.
Parts supplied and fitted by us carry the manufacturer's warranty applicable in Australia. Genuine manufacturer parts retain the vehicle manufacturer's warranty where applicable. We will assist you in lodging warranty claims on your behalf where reasonable.
Payment is due upon completion of service unless prior credit arrangements have been agreed in writing. We accept cash, major debit/credit cards, and bank transfer. Vehicles will not be released until payment is received in full. Overdue accounts may attract interest at the rate prescribed by the Penalty Interest Rates Act 1983 (Vic).
Vehicles not collected within 14 days of completion notice (without prior written arrangement) may incur a storage fee. After 30 days, we may exercise our rights under the Disposal of Uncollected Goods Act 1961 (Vic) or successor legislation.
To the maximum extent permitted by law, our liability for any claim arising from our services is limited to the cost of re-performing the services or refunding the amount paid for those services. We are not liable for indirect, incidental or consequential loss. Nothing in these Terms limits liability for death, personal injury caused by negligence, or rights under the ACL that cannot be excluded.
You acknowledge that hybrid and electric vehicles contain high-voltage electrical systems that pose safety risks if handled incorrectly. You agree not to tamper with high-voltage components before or after service. We accept no liability for damage or injury arising from customer tampering with high-voltage systems following service.
All content on our website (hybridfixgaragepty.site), including text, images, logos and design, is the property of Hybrid Fix Garage Pty Ltd or its licensors and is protected by Australian copyright law. You may not reproduce, distribute or modify any content without our prior written consent.
Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
These Terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria for any disputes arising under these Terms.
We encourage you to contact us first to resolve any dispute. If a resolution cannot be reached, the matter may be referred to Consumer Affairs Victoria or the Victorian Civil and Administrative Tribunal (VCAT).
We may update these Terms at any time. The current version will be posted at hybridfixgaragepty.site/terms.html. Continued use of our services after an update constitutes acceptance of the revised Terms.
For all enquiries regarding these Terms:
Hybrid Fix Garage Pty Ltd
Email: ceo@hybridfixgaragepty.site
Victoria, 3172, Australia
ABN: 97 696 782 117 | ACN: 696 782 117